I study people for a living. It's as nosy as it sounds.
Experience designer and researcher, raised on music and writing. I like to think of products and services as things that live and evolve over time, made for someone who never asked to be a user.
I've spent much of my career in the public sector, where a design choice is already a political one.
The work
Projects at different scales, with plenty learned along the way. Small spoiler: more often than not, the real problem wasn't in the brief.
ProgrammeFrom a website redesign to a Citizen Experience programmeA method the administration began to adopt beyond the original project, with 628 services mapped across 18 departments.
ServiceDesigning an events service that does not depend on eventsReleased as Lombardia Experience, with the service repositioned from an events noticeboard to a discovery-led experience.
SystemWhat's behind a citizen report?The City selected the model for implementation, built on a definition of what counts as a report that the institution did not have before.
Behind the
work
Who I am
I came to design through the piano and through writing, and both still shape how I work.
Interested in working or thinking together?